Food businesses need to document and manage all customer complaints with care. You will want to have good transparency and accessible reporting when it comes to customer complaints.

Safefood 360° Customer Complaints module allows you to document and manage all complaints with an easy workflow. With a single click you can download a pre-populated response letter that you can send back to your customer.


  • Document customer complaints
  • Handle complaints in alignment with GFSI requirements
  • One-click download of a pre-populated complaint response letter
  • Rich reports library