IT support management by Technical Services offers support that goes beyond the standard to ensure users make the most of their daily use of the platform.
Support requests answered with a 97% first time right response ensure users are supported day to day and know they can expect an efficient response from Safefood 360° with minimum downtime between initial query and resolution.
Quality Manager, Harrogate Spring Water
Where the platform requires configuration, Technical Services advise and execute the optimum configuration of the system for your needs.
Safefood 360° includes standard language packs for individual users. If additional language packs are required or if terminology needs to be tailored to the local business needs, Technical Services will implement these in the system.
Support is available through multiple platforms including phone, email, and in-app tools.
Standard and custom service level agreements ensure clear visibility and service standards for both software and services.
The support team specializes in integrating your system reports with other software and document formats for optimum upload and minimum downtime between systems.
Bespoke reports customized to your unique needs deliver the answers you require in the time you need it and range from regular, monthly or ad hoc reports to system and custom dashboards reports.
Want to know more about project support and set up?