Complaints

Food businesses need to document and manage all customer complaints with care. You will want to have good transparency and accessible reporting when it comes to customer complaints.

Safefood 360° Customer Complaints module allows you to document and manage all complaints with an easy workflow. With a single click you can download a pre-populated response letter that you can send back to your customer.

Features

  • Document customer complaints
  • Handle complaints in alignment with GFSI requirements
  • One-click download of a pre-populated complaint response letter
  • Rich reports library

Learn more about Complaints from the Safefood 360° User Guide.